CyVerse Frequently Asked Questions¶
Services
- Account Portal
- Data
- Analyses FAQ
- Containers FAQ
- Does CyVerse have resources for GPU and containers (e.g. to stabilize R modules using the nvidia cuda)?
- While container performance is greater than a VM, how much is container performance below that of native mode, in general?
- Are there tools for scanning publicly available containers in Atmosphere VMs for malware?
- Collaboration
- Training
- Bring Your Own
Platforms
- Discovery Environment
- Discovery Environment 2.0 Release
- What is changing in the Discovery Environment?
- What will happen to my data, analyses, results, collaborators, public datasets, etc.?
- When will the DE 2.0 be available?
- Can I still use the old DE?
- What do I have to do to access the DE 2.0?
- Where can I find more information about the new DE?
- What if I have problems finding my data, analyses, folders, etc.?
- What will happen to my DE bookmark?
- Analyses Questions
- Why has my job failed or been running forever?
- How do I get help with a tool (app) or workflow?
- Why is my analysis sitting in the Submitted state for so long?
- Is there a limit to how many analyses (jobs) I can run at the same time in the Discovery Environment?
- I’m trying to run an analysis, but when I enter an input I can’t see my files. Why? I know they are there.
- How do I run the same analysis on a number of files most efficiently?
- I have a series of files that I want to analyze with the same app, but the output files all have the same name. How do I distinguish them so I can use them in a workflow?
- Data Questions
- How do I share data files and folders in the Discovery Environment?
- When sharing a file or folder, what permission should I give to my collaborator?
- Why can’t I rename or delete files in a folder that has been shared with me?
- How can I manage shared files and folders for my lab group or project?
- Why doesn’t anything happen when I move a folder I own to the trash?
- Can I have spaces in file and folder names?
- Can I view my files in a genome browser?
- App Questions
- Discovery Environment 2.0 Release
- Data Store
- Atmosphere
- Refocusing CyVerse Atmosphere
- What has changed?
- Why did Atmosphere change?
- What do I need to do?
- What if I did not move my resources off Atmosphere by September 1, 2020?
- How do I get help moving my resources off Atmosphere?
- What can I use instead of Atmosphere?
- I previously used Atmosphere to run instances for analysis and plotting. Where can I do this work now?
- What has happened to my community-created image?
- Can I get a copy of my image?
- What if I still want to use Atmosphere as a computing environment?
- Can I continue to use my Atmosphere images for a class or workshop?
- What can I use Atmosphere for after September 1, 2020?
- Can I still use Atmosphere for single instances, such as launching a Jupyter Notebook?
- Who can I contact if I have more questions?
- Using Atmosphere
- Refocusing CyVerse Atmosphere
Getting help using CyVerse¶
The CyVerse team is small, but dedicated to helping you get what you need done. There are a number of ways to get help using CyVerse:
- Search the CyVerse Learning Center.
- Review videos by domain experts
- Use in-app chat by clicking on
. If you catch us outside of working hours (weekdays 9-5PM US Mountain Time Zone), we will follow up via email.
- E-mail support@cyverse.org.
Don’t see your Question here?¶
Send us a note using in-app chat by clicking on . If you are familiar with GitHub, you can submit an issue, or send us a pull request. See Improving Existing Documentation in the CyVerse Learning Center.
Fix or improve this documentation
- On Github: Github Repo Link
- Send feedback: Learning@CyVerse.org